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AMVIC Quick Hits September 2025

From the AMVIC 2024-25 Annual Report:


2025 Public Survey Results

  • 56% of respondents agreed that the activities and influence of AMVIC provide consumer protection to automotive consumers.
  • 36% of respondents were aware of AMVIC.
  • 53% of respondents were aware they can pay off any loan (other than a mortgage) immediately after signing.
  • 52% of respondents selected the correct definition of all-in advertised pricing.
  • 25% of respondents who were aware of AMVIC have read AMVCIC's consumer guides.
  • 39% of respondents knew what a curber is.

Consumer Complaints by Business Category

Category Number of Complaints
New and Used Sales 1,687
Used Sales only 815
Unknown (incl curbers & unlicensed) 428
Service & Repair 252
Recreational Vehicle Sales 42
Wholesale 7
Agent or Broker 3
Recycling or Dismantling 2
Leasing only 1
Total 3,237

Most Common Complaint Topics

1. Condition of Vehicle
2. Contract Issues: sales
3. Repairs: mechanical
4. Deposits
5. Unlicensed for repair

Field Inspections Conducted

Category Inspections
Used Sales & Leasing 193
New & Used Sales & Leasing 185
Service & Repair; Recycling & Dismantling 131
Recreational Vehicle Sales 43
Wholesale 32
Consignment & Agent or Broker 9

Top Inspection Concerns

Advertising non-compliance 61% of inspections
Mech. Fitness Ass. (MFA) non-compliance 54% of inspections
Bill of Sale non-compliance 43% of inspections
Unlicensed Business activities 24% of inspections


To reads the full report, click the following link:  https://www.amvic.org/wp-content/uploads/2025/08/AMVIC-2024-2025-annual-report.pdf

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