ANNOUNCEMENTS

AMVIC Update

January 5, 2023

Malcolm Knox, AMVIC CEO, presented a summary of their metrics for 2022 to the MDA board of directors

At our most recent MDA Board Meeting, Malcolm Knox, AMVIC CEO, presented a summary of their metrics for the most recent year-end.  Below is a summary of those results:

• AMVIC Issued 7,583 business licenses and 10,303 salesperson registrations.
• AMVIC received 2,391 complaints from consumers, of which 1,583 were related to new and used vehicle sales.
  
  • 207 additional complaints were from used only sales.
    
  • 211 complaints related to service and repair issues.
• AMVIC conducted 686 investigations, of which 296 related to new and used vehicle sales.
  
  • 94 additional complaints were from used sales only.
    
  • 70 complaints related to service and repair issues.
• There were 70 “unlicensed business” files investigated.
• Over the year, AMVIC conducted 402 inspections of licensed businesses.
  
  • Licensees selling new vehicles
    • inspections (2 fully compliant)
      
  • Licensees selling only used vehicles
    • inspections (34 fully compliant)
• Most common issues for complaints, inspections and investigations at new vehicle franchised dealers, are as follows:
  
  • Advertising, including All-In Pricing
    
  • Mechanical Fitness Assessment / Condition of Vehicle
    
  • Bill of Sale / Sales Contracts / Deposits
    
  • Mechanical Repairs