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Motor Dealers Association of Alberta
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Effective Communication for Customer-Facing Staff - September 25, 2025

A one day seminar designed to develop communication tools that will enhance and promote a positive and productive workplace.

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When

September 25, 2025

9:00 AM - 4:00 PM
Location

PBS Financial Systems Inc

4041 - 128 Avenue SE, Calgary, AB.  


The Importance of Good Communication

Communication is the cornerstone of success in both personal and professional spheres. This 1-day seminar, "Effective Communication Strategies" aims to equip participants with essential skills and knowledge to navigate the complex landscape of interpersonal interactions that can be applied both in and out of the workplace. The session encompasses a range of topics, ensuring a comprehensive exploration of the key facets of effective communication and will lead to enhanced collaboration, improved relationships, and overall productivity and fulfillment in our work and personal lives.

What You'll Learn

Through participation in instructor-led group discussions and activities participants will:

  • Understand the intricacies of the communication process, exploring how information flows between parties.
  • Explore seven critical components that contribute to clear and impactful communication.
  • Identify and appreciate the characteristics that define professionalism, fostering a culture of respect and credibility.
  • Explore the art of active listening, a fundamental skill for building strong connections and understanding others on a deeper level.
  • Develop strategies for providing constructive feedback and receiving information with an open mind.
    Develop techniques to handle challenging communication situations with others, turning negative experiences into opportunities for resolution.

This training will be held on September 25th in Calgary. 

A delicious lunch will be provided for participants. 

  • The deadline for registrations is one week prior to the course date (September 18, 2025).
  • NOTE:  No refunds will be issued for cancellations within 5 business days prior to the course date and no-shows.

Sign up today!